Effective Date: May 17, 2024
1. Introduction
At Weelocker.com, we strive to provide our customers with high-quality products and services. Please review our return policy carefully. By purchasing from Weelocker.com, you agree to the terms of this policy.
2. Eligibility for Returns
Weelocker.com accepts returns only under the following conditions:
- The product is defective or damaged upon receipt.
- The product received is incorrect (e.g., wrong item or type).
3. Return Conditions
To be eligible for a return, the following conditions must be met:
- The return request must be made within 24 hours of receiving the product.
- The product must be unused and in the same condition that you received it.
- The product must be in its original packaging.
4. Non-Returnable Items
The following items are non-returnable:
- Products that have been used or altered.
- Products that are not in their original condition and packaging.
- Products purchased on clearance or sale.
- Gift cards and promotional items.
5. Return Process
If you believe your product is eligible for a return, please follow these steps:
- Contact Us: Email our customer service team within 7 days of receiving your order. Provide your order number, a description of the issue, and photos of the defective or incorrect product.
- Approval: Once your return request is reviewed and approved, we will provide you with information on how the return can be processed.
6. Inspection and Refunds
Upon receiving your returned product, we will inspect it to verify the defect or error. If the product is found to be defective or incorrect, we will process your refund within 10 business days. Refunds will be issued to the original payment method. Delivery costs are non-refundable.
7. Exchanges
We do not offer exchanges. If you received a defective or incorrect product, please follow the return process outlined above, and place a new order for the correct item.
8. Contact Us
If you have any questions about our return policy, please contact us.
